Error 629 : You have been disconnected from the computer you are dialing	Error 678 : The computer you have dialed is not answering
Error 680 : There is no dial tone	Frequent disconnection
Error 676 : The line is busy	Connection Slow

ERROR 629:YOU HAVE BEEN DISCONNECTED FROM THE COMPUTER YOU ARE DIALING

 

Note:check brand modem

 

 

• Please check make sure customer put user name at the connect to window (TMnet dailer)

 

• Line type
• Cybermesra
• Customer having Other parallel phone(if yes,please disconnect)
• Fax machine
• Cordless phone
• Make sure line Cooper(Please check CASS/STAR_RE)
• Manual dial 1515

 

ERROR 676 :THERE IS NO DIAL TONE

 

 

Please check:

• Using Telekom Line
• Manual dial 1515
• No of phone line (if more than 1, please check both)
• Phone line connected to modem port
• Choose the right modem in modem control panel
• Voice mail
• Call tranfer/ Call waiting / Keyphone

 

 

ERROR 676: THE LINE IS BUSY

Condition:

• If customer try at other places (similer pc)/other lines and it works then look ok do line report
• If cust can dial 8 digit try do line report
• Internal modem not competable for POP, please change to extenal modem

 

 

• Number 1515 or PABX
• PABX-->TMnet provide PABX,normally customer have to dial a number (such as 9) to access an outside line.

 

• Cybermesra or not(local only)
• Suggest try using other line

 

Check line

• Other parallel phone (If yes, please disconnect)
• Manual dial 1515
• Fax machine
• Cordless phone
• Dial using Tone/Pulse (please use Tone)

 

Not Answering

 

Frequent Disconnection

i. Check setting :-check idle time set in windows,Reduce modem speed

ii. Request customer to try at difference places

iii. Try 8 digit number

iv. Do line report

 

 

Connection Slow

i.Check speed whether difference after and before connected

Exp:before 50Kbps now 28Kbps

Note:lighting Insulator will effect connection

. Before broken/struck lighting conenct will fail

. Lighting insulator home high resistance when atruck by lightning,signal will become drop/weak.

 

Slow in browsing,certain website

Go to MS DOS

exp:>ping www.tm.net.my

If request time out(website problem)

tracert www.tm.net.my

(practical request) remark *(problem)

 

Cannot Browse

Can connect,fail to browse

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